Company Overview:
AirSense is an industrial technology company specializing in rugged IoT gateways that connect the physical world to the cloud. Our hardware powers real-time visibility for industries around the world by capturing data from 4–20 mA sensors and delivering it securely, reliably, and at scale.
From manufacturing and energy to water treatment and agriculture, AirSense products are built for demanding environments where accuracy and uptime matter. Our mission is to simplify industrial connectivity by developing intelligent, field-ready devices that make sensor data accessible anywhere it’s needed.
At AirSense, we’re engineering the next generation of industrial IoT — and we’re looking for people who want to build technology that has a real impact on how the world works.
Job Summary:
We are seeking a skilled and customer-focused End-User Support Specialist to join our dynamic team. In this role, you will provide technical support and assistance to our customers, primarily technicians in the field, ensuring the successful installation, configuration, and operation of our sensors, mobile app, and web dashboard. Your problem-solving skills and technical expertise will help maintain the high standards of service that define AirSense.
Key Responsibilities:
- Provide timely and professional technical support to end users via phone, email, or live chat, resolving issues related to sensor installation, mobile apps, and the web dashboard.
- Guide technicians through troubleshooting processes for hardware and software issues in the field.
- Document customer interactions, issue resolutions, and recommendations in the support system.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Create and update user-friendly documentation, FAQs, and training materials to enhance customer understanding.
- Monitor and analyze recurring issues to recommend system or process improvements.
- Participate in on-call rotation schedules to ensure 24/7 global customer support coverage.
- Stay updated on company products, technologies, and industry trends to provide knowledgeable support.
Qualifications:
- Proven experience in technical support, helpdesk, or a related role, preferably in IoT or hardware/software industries.
- Strong understanding of networking principles, mobile apps, and web-based platforms.
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with sensors, telemetry, or tank monitoring systems is a plus.
- Ability to multitask and prioritize in a fast-paced, customer-centric environment.
- Proficient in using support tools, ticketing systems, and knowledge bases.
- Bachelor’s degree in Information Technology, Engineering, or a related field (preferred but not required).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- The chance to work with innovative technologies and make an impact on a global scale.
Join Us:
Be part of a company that’s revolutionizing tank monitoring worldwide. If you have a passion for problem-solving and enjoy working directly with end users to ensure their success, we’d love to hear from you.
